Assistance Needed with Alcatel 8088 and Rainbow App

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Wjn KUMARA

• 10. Oktober 2024 07:08

I am reaching out regarding an issue with our Alcatel 8088 telephone and the Rainbow app. The device was functioning properly until recently, when the Rainbow app stopped connecting.

After performing a factory reset, I was able to download the Rainbow app, and it worked again. However, after a power reset, the problem reoccurred. Each time, the factory reset resolves the issue temporarily, but we cannot continue to do this.

Could you please help us find a permanent solution?

Thank you for your assistance.

Best regards,

Nalinda Kumara

 

 

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  Nathalie KAYSER-MARCHAL

  • 14. Oktober 2024 14:58

  Hello,

  We need more information to analyze this case, can you please open a ticket at support@openrainbow.com and provide logs and used android version.

  Thank you for your understanding.

  Nathalie

  Rainbow Customer Care

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