Set Supervision on OXE sets

Follow

Carlo BORGER

• July 05, 2023 08:04

Rainbow Hub and Rainbow Hybrid offer some additional features to the Communication systems that expand the offered facilities from on site to every where you go.
However we see that in contrast to other SIP based cloud solutions it lacks a elementary feature called Supervision.
where the OXO and OXE offer good options for (Set) Supervision it is missing in the Rainbow environment.
This can be basic choices due to resources or funding but it is a lack of features if it should not be considered to implement it and it wil cost (new) customers if this question can only be answered with no.
Other cloud based solutions like Broadsoft offer these features based on basic SIP protocol almost without any limit, where we must say no to (new) customers.
Customers coming from an OXO/OXE system and combining these systems with Rainbow see that a supervisor is missing call information of a supervised set where it is
a common facility in the on Premise world.
The lack of not seeing the calling number is annoyance number 1, where this is the most used supervision feature in the on Premise systems.
Please consider to implement this feature in the near future to be able to grow in this market.

3

• Official comment

  

  Ajith GOVINDARAJU

  • July 06, 2023 20:43

  Hi Carlo,

  Using Rainbow hub currently we have supervising group feature only for cloud PBX users:

  https://support.openrainbow.com/hc/en-us/articles/4428074878098-Configure-supervision-groups

  Currently, supervision is not supported with Rainbow Hybrid PBX OXO/OXE.

  However, we will take it point into consideration. If this feature needs to be implemented we can see in future Rainbow releases.

  Thank you for the suggestion.

  Regards

  Ajith (Customer care team)

  Comment actions Permalink
• 

  Olivier VAILLANT

  • July 07, 2023 00:18

  Bonjour, 

  I agree with Carlo, this feature must be implemented asap

  Merci

  Olivier 

  0

  Comment actions Permalink
• 

  Bachir NAHED

  • July 12, 2023 14:31

  Good day,

  I totally agree with Carlo, I have a client who wants to move from physical sets to pure Rainbow architecture, and one of the main setbacks was the set supervision display clarity on Rainbow, to differentiate between a direct call and a supervised call which is not valid for now.

  thank you for your understanding,

  Bachir.

  1

  Comment actions Permalink

Please sign in to leave a comment.