Scheduled Forwarding of Calls to other numbers / accounts (based on calendar data?)

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Daniel Brantner

• January 22, 2024 10:20

I am not sure, if its the right place for such a request - But:

It would be great to have the option, to get a scheduled forwarding for a certain rainbow account / number - Either to random numbers or other active rainbow accounts. A calendar option would be perfect (either system internal or maybe even an external calendar link to set certain forwarding times by setting commands in an external calendar).

Pros / advantages:
1.) It would help to forward callers to other numbers / accounts outside of service times
(With random forwarding profiles for each day.)
2.) It would help to forward callers to on this day "active" service group members and 
3.) Through absences of people you could plan forwarding times in advance (to cover the missing).

We have one service number actually.
And such a solution would help massively.

Kind regards
Daniel B.

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  Olivier VAILLANT

  • January 22, 2024 14:58

  Will be great :-)

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  1003-Gary LUKE

  • July 31, 2024 12:29

  We have had several requests for this in pre sale. It actually stopped a RBH sale. Be good to see ALE respond to this being a possibilty . Very useful for on call engineers etc on a weekly or simliar times+ many other scenarios

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