Taken Calls are being shown as Missed Calls

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Christoph Hochfilzer

• March 14, 2025 11:01

Good Day Everyone,

We currently have a problem for some Users that are taking calls from External Partners.       In their call log the User is shown to have talked for 4m 28s as well as the same phone number having called on the same Time but being shown as a missed call.

Heres a Picture of the Call Log:  https://postimg.cc/RNk96qXK 

Anyone experienced this before ?

Kind Regards Hochfilzer Christoph

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• Official comment

  

  Baptiste CANDELIER

  • March 17, 2025 15:41

  Hi Christoph,

  this should not happen, can you please contact your ALE Rainbow reseller so that he opens a support ticket?

  We need to make a deeper analysis to understand why this occurs.

  Regards,
  Baptiste
  Rainbow Customer Care Team

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