My user doesn't work in the app

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Adriana Martin

• September 02, 2025 20:05

the system doesn't allow me to connect in the mobile app with the user a******e@gmail.com

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  Baptiste CANDELIER

  • September 03, 2025 11:20
  • Edited

  Hi Adriana,

  I've anonymized your email address in the post for privacy purposes.

  I wasn’t able to locate any account associated with your email in our database. Sometimes there's confusion between different products or apps—could you confirm that you're referring to the Rainbow app developed by Alcatel-Lucent Enterprise (www.openrainbow.com)?

  If you're interested in using our app, I recommend finding a reseller through our business partner locator: https://www.al-enterprise.com/en/partner-locator

  Best regards,
  Baptiste

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