Rainbow Windows Client installation issue - ".vbs" filetype association

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Rodolphe GOUDIN

• April 04, 2018 13:55

Hi community,

Until recently, several contacts in a Business Partner company had trouble installing Rainbow UCaaS for Windows Client. The issue was still under investigation and the people were using Rainbow through Chrome web browser.

We eventually found out that that the issue came from a bad .vbs file association.

the .vbs were associated with notepad program instead of Windows Scripting Host...

Don't know if it had already been pointed out on this forum (sorry if it already had).

So in case of trouble installing windows client, think about checking default filetype associations.

Bye Rainbowers!

 

 

 

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  Baptiste CANDELIER

  • April 06, 2018 09:24

  Hi Rodolphe,

  Many thanks for this information about installation issues. I'll take note of it and will check to have a quickly Troubleshooting article handling this point.

  Regards,

  Baptiste

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  Pascal TERNARD

  • June 08, 2018 15:18

  Troubleshooting article has been posted here : https://support.openrainbow.com/hc/en-us/articles/360000713124-How-to-solve-desktop-app-doesn-t-start-error-missing-Qt5Core-dll- 

  Regards,

  Pt

   

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