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Show and Control OXE/OXO Hunting Groups

Comments

17 comments

  • Arthur WUERFEL

    This is a must-have-feature for cloud solutions

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  • Rene PRINCZ-SCHELTER

    must have

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  • Peter STREITBERG
    Customers miss this
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  • Holger VIKTOR

    Must have for the growing cloud market

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  • Pascal KICK

    must have

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  • Nicolai BLONNER

    please support this topic. Really necessary!

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  • Michael MOCK

    I would consider this a must have

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  • Brian BIRD

    The Rainbow user experience for users that are in a hunt group, needs to be enhanced. It is causing some issues with our smaller customers.

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  • Pascal KICK

    This would be a very helpful feature

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  • Ralf KLÖPPELS

    Hi Support, i suggested this feature in June this year, but didn´t heard or read any feedback about it, exept the comment of Brian, which tells me nothing about ...
    Is it possible to develop it ?
    When could it be developed ?
    ...

    In the meantime there are 35 vots and 27 folowwers, who are interesting to getting news.

    Please provide some informations about the status.

    Regards

    Ralf

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  • Patrick SWINNEN

    Still no news about these requests?

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  • Tobias GEUTHER

    it is sad that these functions have not been available for a long time. They are a must-have.

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  • Jörg SCHNEIDER

    Wondering about questioning that. Absolutely a must-have!

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  • Gunther VAN-BAEL

    For those who would not be aware, this is what we use as a temporary workaround:

    Add the “AnyDevice” of the Rainbow client to the Hunting Group and dial 797 + Hunting Group Number (e.g. 797520) to login to the group or dial 796 + Hunting Group Number (e.g. 796520) to logout from the group.

    By doing this you cannot control the in/out group status of the linded deskphone, but at least you can control the in/out group the Rainbow client.

    Of course, as long as the deskphone (linked as a main set to the AnyDevice) is logged in, the Rainbow client will always receive the calls. So, always logout the deskphone when leaving the office.

    As many, I hope that some day Alcatel-Lucent will come up with a better solution.

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  • Tobias GEUTHER

    Yes, but that is not user friendly. The user does not receive any feedback in Rainbow (f.i. acknowledgment tone).

    In addition, the solution only works with "stand alone" any devices. if you have a twinset it doesn't work :-(

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  • Gunther VAN-BAEL

    Hi Tobias,

    It is indeed not user friendly.

    You have to remember the codes and group numbers and mistakes are easily made.

    I'm fairly new to Rainbow and I didn't found a way to create speed dials for it, like you can do in PIMphony.

    You also cannot check your actual status. (logged in / logged out)

    But you do get a short beep as an acknowledgment when you login/logout.

    Multiple beeps (like a busy signal) and an error message (in the Windows App) if you try to login into a hunting group to which your AnyDevice does not belong, or if you try to login when you're already logged in.

    It also seems to work with Rainbow clients (or AnyDevices) that are a twinset with (or secondary set of) a deskphone. At least in our setup.

    Thus far from ideal, but for us unfortunately and hopefully temporary the only the only way to deploy it.

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  • Stephan SCHIEK

    I miss this feature too as it is planed to replace OpenTouch Conversation client with rainbow!!

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