Rainbow Auth status

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Juan-Lázaro MAYO-CHAN

• November 11, 2019 23:52

I have a problem with Webrtc I mark the error
in the Rainbow Auth status part
How can it be corrected?

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  Juan-Lázaro MAYO-CHAN

  • November 11, 2019 23:54

  Annex the problem

  

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  Claire DECHRISTE

  • November 12, 2019 16:14

  Hello,

  Your webRTC gateway is currently not connected to Rainbow. First make sure that Rainbow cloud is reachable from the webRTC gateway. DNS, firewall ports, proxy settings...

  You can follow the gateway installation guide:
  https://support.openrainbow.com/hc/en-us/articles/360001676490-VoIP-calling-Installation-guide-WebRTC-Gateway-

  You will also find more details on network requirements here:
  https://support.openrainbow.com/hc/en-us/articles/115000301750-What-Are-Rainbow-Network-Requirements-

  And in the troubleshooting section:
  https://support.openrainbow.com/hc/en-us/articles/360001934764

  If you still have the issue, please open a ticket on Rainbow support team:
  https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

  Best regards,
  Claire dechristé

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  Juan-Lázaro MAYO-CHAN

  • November 22, 2019 16:00

  Hi

  The firewall was checked and it is allowing everything from the outside without problems, the OXO configuration was verified and it is correct but it still marks me error when I type the mpstatus command.
  It still shows me in the rainbow that it is degraded and in the Webrtc server it still shows rainbow auth status failed
  Annex images about the failed data

  

  Anexo el imagen de webrtc
  

  

   

  y el  firewall que permite todo

   

  

   

  They can help me solve and I have been with this problem for several days.

  Thank you

   

   

   

   

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