Rainbow Auth status

Answered

Juan-Lázaro MAYO-CHAN

November 11, 2019 23:52

I have a problem with Webrtc I mark the error
in the Rainbow Auth status part
How can it be corrected?

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3 comments

Juan-Lázaro MAYO-CHAN

November 11, 2019 23:54
Annex the problem
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Claire DECHRISTE

November 12, 2019 16:14
Hello,

Your webRTC gateway is currently not connected to Rainbow. First make sure that Rainbow cloud is reachable from the webRTC gateway. DNS, firewall ports, proxy settings...

You can follow the gateway installation guide:
https://support.openrainbow.com/hc/en-us/articles/360001676490-VoIP-calling-Installation-guide-WebRTC-Gateway-

You will also find more details on network requirements here:
https://support.openrainbow.com/hc/en-us/articles/115000301750-What-Are-Rainbow-Network-Requirements-

And in the troubleshooting section:
https://support.openrainbow.com/hc/en-us/articles/360001934764

If you still have the issue, please open a ticket on Rainbow support team:
https://support.openrainbow.com/hc/en-us/articles/360001820500-How-to-Open-or-Follow-Support-Request-

Best regards,
Claire dechristé
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Juan-Lázaro MAYO-CHAN

November 22, 2019 16:00
Hi

The firewall was checked and it is allowing everything from the outside without problems, the OXO configuration was verified and it is correct but it still marks me error when I type the mpstatus command.
It still shows me in the rainbow that it is degraded and in the Webrtc server it still shows rainbow auth status failed
Annex images about the failed data

Anexo el imagen de webrtc

y el firewall que permite todo

They can help me solve and I have been with this problem for several days.

Thank you
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