Public Number display incoming call IOS app

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Steven DEFERME

• March 10, 2020 22:48

Hello,

External incoming call:

External number displayed in Windows app --> OK

External number displayed in IOS app --> Not OK --> the IOS app displayes the user's rainbow remote extension number in stead of the external calling number. afterwards, in the list of recent calls, the external calling number is displayed.

I'm using version 1.68.3.508, but the problem also occured in the previous version.

Is this a known problem ?

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• 

  Claire DECHRISTE

  • March 16, 2020 15:25

  Hello,

  The number displayed in Rainbow is received from the PBX.

  And in our ticket database, we have a similar case treated on OXO Connect side.

  So I would advise you to create ticket on PBX side.

  Regards,

  Claire Dechristé

   

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  Steven DEFERME

  • April 08, 2020 15:25

  Hello,

  I'm going to check the outgoing call logs on the OXE.

  If I see that a wrong number being sent by the OXE, I will try to correct the OXE configuration.

  If needed I will create an OXE support ticket.

  Thanks

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