Steven DEFERME commented,
Is there some more detailed documentation available (OXE and Rainbow). The links provided in the article are not sufficient.
Steven DEFERME commented,
NIlesh, Set supervision is the only way: you can create a virtual set, and let the REX user have supervision on the virtual set.The virtual set can be part of the Hunt group. But, for external inco...
Steven DEFERME created a post,
Hello, I would like to know if it is possible to retrieve logs from Rainbow client applications (REST API ?). More specific: our Helpdesk regularly has to treat tickets about calls (through OXE com...
Steven DEFERME commented,
Hello, So, parallel calls are not possible at all for Rainbow extensions? Because Members of a parallel Hunt Group can't be multiline --> Rainbow remote extensions must be multiline --> parallel h...
Steven DEFERME created a post,
Hello, I would like to know how we can become an early adaptor for Rainbow. Thanks
Steven DEFERME created a post,
Hello, I can't start the S2S StarterKit (tried 1.0.0 and 1.0.1-alpha-001) Always the same error (see below). I already tried to rebuild, reinstall, clear cache... internal/modules/cjs/loader.js:112...
Steven DEFERME commented,
Hello, I'm going to check the outgoing call logs on the OXE. If I see that a wrong number being sent by the OXE, I will try to correct the OXE configuration. If needed I will create an OXE support ...
Steven DEFERME created a post,
Hello, External incoming call: External number displayed in Windows app --> OK External number displayed in IOS app --> Not OK --> the IOS app displayes the user's rainbow remote extension number i...
Steven DEFERME created a post,
Hello, We have followin set up: 1 x IPDS = tandem main set 1 x Remote Extension = tandem secondary set --> rainbow extension The IPDS is an ACD Station. When there's no ACD Agent logged on the IP...