Rainbow problems - only for some users

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Flemming NOES

• February 28, 2022 08:46

Hi,

We have a customer with aprox. 100 Rainbow users. (IOS users)

Some of them are suddenly not able to recivie calls. I have been troubbleshooting with the IT department to find a solution. Seems like the only solution is to totally reinstall the Rainbow app. I have tried all kinds of resets, including the WEBrtc server, IOS app, reset telephony link in the Desktop manager. Nothing works, only a total reinstallation of the app.

So my question:

Is there a trustworthy way to check if a users is connected to the Rainbow system (for reciving call ect.) ?

Best Regards

Flemming 

1

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  Jeroen V

  • March 30, 2022 07:12

  same problem, some IOS users get a rainbow phone call notification but can't pickup the call.

  It's not with all calls

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