Hello, First, have you tried to restart the OXE Rainbow agent? Then, there is currently a similar issue reported in our database (Enterprise demo, no OXE phonebook displayed in Rainbow). It might b...
Hello, This kind of issue is usually related to PBX configuration. May I suggest you to double check your OXO configuration using latest version of TC2479. You may also find some advice in our trou...
Hello, There are already 2 posts on this topic in feature suggestion section: https://support.openrainbow.com/hc/en-us/community/posts/360004248740-Request-for-locked-profile-name-for-editing- http...
Hello, This is not yet available. But a feature suggestion already exists: https://support.openrainbow.com/hc/en-us/community/posts/360003502019-Disable-Chat-and-file-sharing-due-to-Data-Loss-Preve...
Hello Matthias, We would like to have a look at this problem. Could you please open a ticket on Rainbow support, as explained here: https://support.openrainbow.com/hc/en-us/articles/360001820500-Ho...
Hello Federico, This kind of issue is usually related to PBX configuration. May I suggest you to recheck your PBX configuration using latest version of TC2479 for OXO and TC2462 for OXE. You may al...
Hello Matthias, As far as I can see, these 2 users were invited by you 2 weeks ago. So I guess you found a solution. Please note that the mass provisioning of users with german umlaut need to be do...
Hello, This has been fixed in R1.59.6 delivered last friday. We are sorry for the inconvenience. Best regards, Claire Dechristé
Hello Sylvain, If the company is Technicophone, the webRTC gateway is not connected to Rainbow at the moment. So this needs to be fixed before going further. Else please let us know on which compan...
Hello Thiago, From the logs provided, the microphone seems to be correctly set: [audio] CurrentMicrophone is Microfone (Ninja USB Mono by Jabra) Does this problem also occur when using Web applicat...