Rainbow Desktop app and Kaspersky

Respondida

Seguir

Brian BLECHYNDEN

• 31 de marzo de 2020 22:35

I am having trouble with installing or updating to the latest rainbow (Desktop client Windows 1.69.1), Kaspersky seems to want to see it as a Trojan.win32 and wants to disinfect off all of my computers since the latest update.

Can you please help with this?

Brian

0

• Comentario oficial

  

  Claire DECHRISTE

  • 2 de abril de 2020 09:48

  Hello,

  As a workaround, we have just released this morning a version 1.69.3:
  You might have to uninstall 1.69.2 first then install 1.69.3 and the problem should be resolved.

  We have also contacted Kaspersky to indicate the false positive. It should be fixed on their side in the coming days.

  Regards,
  Claire Dechristé

  Acciones de comentarios Permalink
• 

  Brian BIRD

  • 31 de marzo de 2020 22:40

  Hi Brian

  This has been raised a couple of times in the past few days.. I haven't seen any responses though.

  I have done a quick search and it is possible to identify a specific program on the pc as ok in Kaspersky. You will need to add Rainbow to the Kaspersky white list. Here is a page I found on how to do this...let me know if it works.

  https://support.kaspersky.com/11444

  Cheers

  Brian

  0

  Acciones de comentarios Permalink
• 

  Brian BLECHYNDEN

  • 1 de abril de 2020 02:31

  Doesnt seem to work?

  0

  Acciones de comentarios Permalink
• 

  Brian BIRD

  • 1 de abril de 2020 20:39

  Hi Brian

  Just wanted to make sure that you have seen the Rainbow upgrade overnight that is designed to fix this issue.

  Cheers

  0

  Acciones de comentarios Permalink

Iniciar sesión para dejar un comentario.