User cannot make a call from the computer

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Caroline CONNAN

• 20 de setembro de 2024 13:09

Hi,

We recently install the rainbow desktop application on a windows (v 2.139.17) and the user cannot make a call from the computer, only from the phone.

I'm in the same enterprise, I have the same version, and the same phone model and I can choose this "from computer" option, do you have any idea of why this option doesn't appear for this user ?

Thanks,

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  Caroline CONNAN

  • 23 de setembro de 2024 09:02

  Solved, an "Any device association" was missing for this user.

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