Hub only has one divert no reply timer, which is 60 secs max Every user should be able to choose their own timer and 60 secs max is not long enough. OXO now has EoS notice with ALE saying go Hub, b...
Hi, when adding users to a hunt group you need to know the name of the user. So have to know all users names. This then relies on memory or another doc with user names, allowing mistakes and wastin...
Calls to Welcome Group- Can a greeting be played while the users ring until picked up. We have a retail customer that needs this basic feature.
Hi can Rainbow Hub have a divert no reply timer per user rather than system wide please. When replacing systems with RBH it causes alot of complaints. It is a standard feature on OXO (dynamic routi...
Rainbow Hub - Allow Set-PC and App to all call together for incomming calls This works correctly on OXE and OXO RB Hybrid Please expain wht ALE think this is a good design please but not a...
Hi why do sets have to use a code to dial out but apps dont. This is very poor when explaining to a customer. eg a set dial 90149471222 and the app 0149471222 ? why is this and why not change it li...
Hi can the attendant supervised supervisees be increased without having to raise an SR? There is nowhere to find the limit without adding until you cant add anymore , which is very poor. also addin...
Hi when will Hub have pick up groups? we have two complaints that their is no pickup feature. To supervise with a key is not an option as it uses a key and needs one for each set that needs to be p...
Hi in Rainbow Hub users of an M3/5/7 set + PC app get very confused on what to use. But more so why it is designed to use the set or app and not both at the same time. We have installed 4 of these ...
Rainbow Hub - Allow Set-PC and App to all call together or make calls together and lose the choice botton in the PC app, it confuses users and is pointless. With a SIP set , eg none M range irt w...