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changing E-Mail address

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3 comments

  • Jean-Pascal SAIDE

    Hello Stephan,

    The email address is the unique identifier for a Rainbow user account. That's why it is not possible to change it.

    However, I agree with you, there is exceptional situations like divorce etc..

    What can be done in this case, is changing only the communication mail address (it's a different field in the user profil), and also change the user's lastname.

    However, there is drawbacks to be taken in consideration with this workaround:
    - the user must continue to use former email adress to login
    - if someone would like to invite the user, as contact or in a bubble, the former email address has to be known

    Hope this helps.

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  • Stephan SCHIEK

    Hello Jean-Pascal,

    I understand the problem.
    It is a pity that the problem that exists with OpenTouch has now also been continued with Rainbow.

    An internal unique ID would certainly have been possible...

    Kind regards

    Stephan

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  • Christian WÖRSTENFELD

    It's possible but can be done by ALE PS only. (not free of charge)

    And it's cheaper in a bunch.

    BR
    Christian

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