changing E-Mail address

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Stephan SCHIEK

• October 06, 2020 09:27

Why isn`t it possible to change the e-mail address?
From my point of view, it should be possible for the e-mail address to be changed. The name of a person and thus also the e-mail address can change due to marriage or divorce.

Best regards
Stephan

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  Jean-Pascal SAIDE

  • October 06, 2020 14:51

  Hello Stephan,

  The email address is the unique identifier for a Rainbow user account. That's why it is not possible to change it.

  However, I agree with you, there is exceptional situations like divorce etc..

  What can be done in this case, is changing only the communication mail address (it's a different field in the user profil), and also change the user's lastname.

  However, there is drawbacks to be taken in consideration with this workaround:
  - the user must continue to use former email adress to login
  - if someone would like to invite the user, as contact or in a bubble, the former email address has to be known

  Hope this helps.

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  Stephan SCHIEK

  • October 07, 2020 05:54

  Hello Jean-Pascal,

  I understand the problem.
  It is a pity that the problem that exists with OpenTouch has now also been continued with Rainbow.

  An internal unique ID would certainly have been possible...

  Kind regards

  Stephan

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  Christian WÖRSTENFELD

  • January 19, 2021 08:16

  It's possible but can be done by ALE PS only. (not free of charge)

  And it's cheaper in a bunch.

  BR
  Christian

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