changing E-Mail address



  • Jean-Pascal SAIDE

    Hello Stephan,

    The email address is the unique identifier for a Rainbow user account. That's why it is not possible to change it.

    However, I agree with you, there is exceptional situations like divorce etc..

    What can be done in this case, is changing only the communication mail address (it's a different field in the user profil), and also change the user's lastname.

    However, there is drawbacks to be taken in consideration with this workaround:
    - the user must continue to use former email adress to login
    - if someone would like to invite the user, as contact or in a bubble, the former email address has to be known

    Hope this helps.

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  • Stephan SCHIEK

    Hello Jean-Pascal,

    I understand the problem.
    It is a pity that the problem that exists with OpenTouch has now also been continued with Rainbow.

    An internal unique ID would certainly have been possible...

    Kind regards


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  • Christian WÖRSTENFELD

    It's possible but can be done by ALE PS only. (not free of charge)

    And it's cheaper in a bunch.


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  • Maheswaran VEERIAH

    Hi Stephan,

    Have a great day!

    We can change the login email address for single user and it can be modified by an admin in the tab 'security' of the concerned user, the feature is available in the latest version of Rainbow v118.

    However, the Rainbow Login Email modification is a billed service for multiple users. Kindly create a service request to our support team with the required details to get assisted on this request.

    Thank you.

    (Rainbow Support Team)


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  • Christian WÖRSTENFELD

    Maheswaran , the post is 3 years old.
    By the way: It’s possible since a few versions.
    Viele Grüße

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  • Michael TELSCHOW

    Any idea why the change of E-Mail can fail with the message "A user is already registered with this email address" ,even if this is not the case ? I just know if a user with an created application for the system on does exists, you can´t change him easily. But this is not the case here.

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  • Michael TELSCHOW

    --> 00723223 opened for this issue

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