changing E-Mail address

October 06, 2020 09:27

Why isn`t it possible to change the e-mail address?
From my point of view, it should be possible for the e-mail address to be changed. The name of a person and thus also the e-mail address can change due to marriage or divorce.

Best regards
Stephan

Comments

7 comments

Jean-Pascal SAIDE

October 06, 2020 14:51
Hello Stephan,

The email address is the unique identifier for a Rainbow user account. That's why it is not possible to change it.

However, I agree with you, there is exceptional situations like divorce etc..

What can be done in this case, is changing only the communication mail address (it's a different field in the user profil), and also change the user's lastname.

However, there is drawbacks to be taken in consideration with this workaround:
- the user must continue to use former email adress to login
- if someone would like to invite the user, as contact or in a bubble, the former email address has to be known

Hope this helps.
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Stephan SCHIEK

October 07, 2020 05:54
Hello Jean-Pascal,

I understand the problem.
It is a pity that the problem that exists with OpenTouch has now also been continued with Rainbow.

An internal unique ID would certainly have been possible...

Kind regards

Stephan
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Christian WÖRSTENFELD

January 19, 2021 08:16
It's possible but can be done by ALE PS only. (not free of charge)

And it's cheaper in a bunch.

BR
Christian
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Maheswaran VEERIAH

May 25, 2023 08:12

Edited
Hi Stephan,

Have a great day!

We can change the login email address for single user and it can be modified by an admin in the tab 'security' of the concerned user, the feature is available in the latest version of Rainbow v118.

However, the Rainbow Login Email modification is a billed service for multiple users. Kindly create a service request to our support team with the required details to get assisted on this request.

Thank you.

Regards,
Maheswaran
(Rainbow Support Team)
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Christian WÖRSTENFELD

May 25, 2023 05:20
Maheswaran , the post is 3 years old.
By the way: It’s possible since a few versions.
Viele Grüße
Christian
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Michael TELSCHOW

November 22, 2023 08:40
Any idea why the change of E-Mail can fail with the message "A user is already registered with this email address" ,even if this is not the case ? I just know if a user with an created application for the system on https://developers.openrainbow.com/ does exists, you can´t change him easily. But this is not the case here.
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Michael TELSCHOW

November 22, 2023 10:18
--> 00723223 opened for this issue
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